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Alameda County Social Services
North Oakland Office
2000 San Pablo Ave
Oakland CA 94612

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SSA 2018 Summer Youth Internship Program

The Alameda County Social Services Agency (SSA) is currently inviting applications for a limited number of paid summer internship positions in several of its departments. Interns will experience firsthand what it's like to work in a fast-paced public assistance agency and play a valuable role in supporting our mission of serving local communities in need. This is an excellent opportunity for students who are looking to explore career options, develop their skills, and grow professionally.

Internships will run from Monday, June 18, through Friday, August 10, 2018.

Application Process

Criteria for candidates:

  • Must be entering their senior year of high school or enrolled in a community college or undergraduate program for the upcoming 2018-2019 school year;
  • Have at least 6 months of paid or unpaid experience related to the position(s) for which they are applying; AND
  • Available for the duration of the 8-week program (with limited exceptions)

Applications must be RECEIVED no later than April 20, 2018:

  • By e-mail (scan and email as a PDF to andwong@acgov.org) OR
  • By mail:
    Alameda County Social Services Agency
    Office of Public Affairs
    attn: A. Wong, worker A007
    2000 San Pablo Ave, Suite 445
    Oakland, CA 94612

If sending by mail, please postmark by April 20, 2018 to ensure timely delivery. APPLICATIONS POSTMARKED AFTER APRIL 20, WILL NOT BE ACCEPTED.

Download the application.

Applications will be reviewed by the SSA Office of Public Affairs. Based on the quality of the written application and information provided regarding relevant skills and experience, the most qualified candidates will be invited for an interview. Interviews will tentatively take place between May 1-May 9. Students attending school more than 50 miles away from Oakland will be given the option of a phone / virtual interview.

To complete the hiring process, selected interns will be asked to:

  • Provide a photo ID and Social Security card;
  • Undergo a LiveScan fingerprint background check (this will be free of charge; to the intern but must be completed at the designated office location);
  • Complete additional personnel and medical paperwork;
  • Submit an approved work permit if he/she is a minor and has not yet graduated from high school; AND
  • Provide proof of valid California Motor Vehicle Operator's license and a current DMV Printout if the position requires driving.

Failure to complete these pre-employment requirements in a timely manner will lead to termination from the internship program.


Intern Opportunities

All positions will be paid at a rate of $15.00 per hour. Please review the positions below. On the application form, indicate the position for which you would like to be considered. Please note that the number and location of positions may change depending on site/program needs.

Special Project Clerk (Workforce & Benefits Administration)

5 positions available

Locations: Interns will be assigned to one of 3 locations:

  • Eastmont Self-Sufficiency Center: 6955 Foothill Blvd, Suite 100, Oakland 94605. Nearest BART is Coliseum BART then take AC Transit line 73, or interns may use free County shuttle. Free parking lot on site.
  • Eden Area Multi-Service Center: 24100 Amador St, Hayward 94544. Accessible by Hayward BART. Interns are eligible to use the free County shuttle. Paid lot on site.
  • Thomas L. Berkley Self-Sufficiency Center, 2000 San Pablo Ave, Oakland 94612. 10-minute walk from 19th St. BART and near several AC Transit lines.

Duties: Interns will help deliver a high standard of service to customers at our Self-Sufficiency Centers. Job functions may include answering general inquiries, assisting customers with utilizing kiosk terminals to submit documents and request benefits cards; helping customers to complete forms through MyBenefits CalWIN website; and referring special accommodation needs to the clerical supervisor. Interns may also support mailroom and clerical operations by stamping, sorting, filing, and distributing mail; maintaining supplies; and providing backup for Index Operators. Additional duties may be assigned depending on site needs.

Desired qualifications: Confidence in interacting with diverse clientele, strong customer service skills, cultural and social sensitivity, and ability to maintain confidentiality. Knowledge of elements of correct English usage, grammar, spelling, punctuation, and arithmetic. Knowledge of general office practices, equipment, business correspondence. Experience with or ability to learn to use a multi-line telephone system. Ability to perform general clerical work (typing, filing), screen telephone calls, and take accurate messages. Bilingual skills highly desirable.

Scheduling: Depending on site needs and intern availability, interns may be scheduled between 24 to 37.5 hours weekly, between 8:30 am to 5:00 pm, Mondays-Fridays.

Veterans Service Office Clerical Assistant (Adult & Aging Services)

1 position available

Location: Eastmont Town Center, 6955 Foothill Blvd, Suite 300 (3rd floor), Oakland 94605. Nearest BART is Coliseum BART then take AC Transit line 73, or interns may use free County shuttle. Free parking lot on site.

Duties: Working under the direction of the Veterans Service Officer, the Clerical Assistant will help with filing, scanning documents into a web-based software application (VetPro), and performing other clerical assignments. This is an opportunity to work in a public setting assisting the elderly and disabled.

Desired qualifications: Basic computer & filing skills, able to learn quickly.

Scheduling: 25 to 37.5 hours weekly, Monday through Friday, between 8:30 am-5:00 pm.

Adult Protective Services Intern (Adult & Aging Services)

1 position available

Location: Eastmont Town Center, 6955 Foothill Blvd, Suite 300 (3rd floor), Oakland 94605. Nearest BART is Coliseum BART then take AC Transit line 73, or interns may use free County shuttle. Free parking lot on site.

Duties: The APS intern will assist clients in coordinating and attending SSA appointments at Eastmont Mall; assist APS social workers with paperwork for Public Guardian referrals; assist APS social workers with intake and field social work by faxing cross reports and referrals to multiple agencies; provide direct assistance to clients; and assist clerical staff with duties such as opening/closing cases and data entry.

Desired qualifications: Must be over the age of 18 and entering either junior or senior year of college in 2018-19 school year. Must have valid California's Driver's License, automobile insurance, and reliable access to a vehicle. Cultural sensitivity and comfort interacting with elders and dependent adults. Software efficiency, typing ability, solid communication skills.

Scheduling: 37.5 hours weekly, Monday through Friday, between 8:30 am-5:00 pm.

In-Home Supportive Services Payroll Assistant (Adult & Aging Services)

4 positions available

Location: Eastmont Town Center, 6955 Foothill Blvd, Suite 300 (3rd floor), Oakland 94605. Nearest BART is Coliseum BART then take AC Transit line 73, or interns may use free County shuttle. Free parking lot on site.

Duties: Front lobby waiting room: greet customers; provide assistance with Q-Matic ticketing and document submission kiosks; help facilitate orientation groups by giving directions and distributing information. Assist with IHSS call center by providing quality customer service, resolving recipient and client requests/concerns, and directing calls to appropriate staff. Process and scan vital IHSS recipient & provider documents in a timely manner; learn CNIPS II database, and link providers to recipients. Assist with other clerical tasks or projects as needed.

Desired qualifications: Great people skills, ability to follow instructions, basic understanding of Microsoft Office and overall comfort with technology, and willingness to learn.

Scheduling: 37.5 hours weekly Monday through Friday, 8:30 am - 5:00 pm is preferred, but department is willing to consider a shorter work schedule depending on intern's availability.

Training & Consulting Team (TACT) Office Assistant (Agency Administration and Finance)

1 position available

Location: Eden Area Multi-Service Center: 24100 Amador St, Hayward 94544. Accessible by Hayward BART. Interns are eligible to use the free County shuttle. Paid lot on site.

Duties: Answer TACT main phone line and provide training information to SSA staff. Respond to email requests in TACT email repositories. Extensive data entry, scanning, and filing of documents and spreadsheets. Assist with a new LMS data transfer project. Process education expense claims, invoices, prepaid tuition, and employee reassignments. Scribe TACT monthly division meeting notes. Process work orders for services and supplies. Ensure training rooms are unlocked/locked and stocked daily.

Desired qualifications: Intermediate to advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint); time management; organization; detail-oriented; excellent communication; adaptability; professional attitude; reliable service delivery; team player. Some lifting will be required: stocking supplies, 15-20 lbs.

Scheduling: 37.5 hours per week, Monday-Friday. 8:45 am to 5:15 pm.

Public Affairs Office Assistant (Agency Administration and Finance)

2 positions available

Location: Thomas L. Berkley Self-Sufficiency Center, 2000 San Pablo Ave, Oakland 94612. 10-minute walk from 19th St. BART and near several AC Transit lines.

Duties: Filing, scanning, and purging documents; data entry; photocopying; organizing/packing supplies; message transcription; web research; and other clerical support as needed for the Office of Public Affairs' various programs, including Season of Sharing and Client Concerns.

Desired qualifications: Software skills: MS Outlook, Internet Explorer, Word. Basic data entry skills (MS Excel). Familiarity with general office equipment (photocopiers and scanners).

Scheduling: 25 to 37.5 hours weekly, scheduled between Monday-Friday, 8:30 am-5:00 pm.

General Accounting and Special Payments Assistant (Agency Administration and Finance)

1 position available

Locations: 1111 Jackson St. Oakland, CA 94604. Walk or take free County employee shuttle from Lake Merritt BART.

Duties: Assist General Accounting Unit of SSA Finance in processing journal vouchers, inter-departmental charges, revenues, trust funds, deposits, reconciliation of accounts, and prepare fiscal reports to Federal, State and County. Assist the Special Payments Unit in processing special payment requests, filing, and check distribution.

Desired qualifications: Experience with Microsoft Excel, Word, Outlook, and PowerPoint.

Scheduling: Depending on intern availability, 12 to 37.5 hours weekly, to be scheduled between Monday-Friday 8:30 am-4:30 pm.

Central Imaging Assistant (Agency Administration and Finance)

1 position available

Location: 1111 Jackson St. Oakland, CA 94604. Walk or take free County employee shuttle from Lake Merritt BART.

Duties: Open, sort, batch incoming / return US mail; data entry; filing; document scanning; other clerical assignments as needed.

Desired qualifications: Able to lift boxes (up to 15 lbs) and move from floor to cart, or carry short distances.

Scheduling: 37.5 hours weekly preferred, Monday-Friday 8:30 am-5:00 pm; however there is some flexibility to accommodate intern's availability.

Policy Fellow / Data Analyst Assistant (Agency Administration and Finance)

2 positions available

Location: Thomas L. Berkley Self-Sufficiency Center, 2000 San Pablo Ave, Oakland 94612. 10-minute walk from 19th St. BART and near several AC Transit lines.

Duties: Data entry; create survey templates; agenda planning, meeting preparation, and note-taking; Internet research including grants prospect and foundation research; drafting, designing and editing newsletter articles and other marketing collateral; light data analysis.

Desired qualifications: Basic computer skills and familiarity, and ability and willingness to learn MS Outlook, MS Word, MS Excel, Internet Explorer and MS PowerPoint.

Scheduling: Three days a week, 8 hours per day, up to 24 hours per week.

 




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