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Alameda County, CA,
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Links to resources on the web Contact Information

Human Resources Director
Denise Robinson

Director, Training and Consulting Team
Michael Little

Employment Opportunities & Job Specifications

All County employment opportunities are listed on the Alameda County’s On-Line Employment Center page. Click here to view current career opportunities, promotional openings and temporary assignments:

Click here to view all County classifications:

For employment verifications for SSA employees, please fax your request and signed authorization to (510) 645-9318. For employment verifications for employees listed as IHSS providers or care givers, please follow the instructions here.


SSA Human Resources administers an Employee Relations Program that assists with the following activities:

  • Equal Employment Opportunity and Affirmative Action Programs
  • Investigation of Employee Complaints
  • Grievance Processing / Violation of MOU
  • Progressive Disciplinary Matters
  • Workplace Violence
  • Discrimination / Title VII Violations
  • Harassment

  • The Employee Relations Team takes employee concerns and complaints seriously and acts upon heightened issues timely and with care.


SSA Human Resources collaborates with County Labor Relations to ensure the department meets all obligations as required in the Meyers-Milias Brown Act (MMBA). SSA employees are represented by five different union organizations including:

  • ACMEA (Alameda County Management Employees Association)
  • ACWIFIA (Alameda County Welfare Fraud Investigators Association)
  • IFPTE Local 21PACE (International Federation of Professional and Technical Engineers)
  • SEIU Local 1021(Services Employee’s International Union)

SSA Human Resources fulfills all requirements as governed by MMBA to ensure employees are subject to fair employment conditions. The department maintains its commitment through the meet and confer or meet and discuss process in collaboration with Labor Relations, Union Representatives and SSA Departmental Personnel Officers.


The Civil Rights Compliance Program is governed by The California Department of Social Services and Division 21. The Civil Rights program ensures that all clients receive equal access to services and are free from discrimination and/or harassment due to a disability or protected class. The Civil Rights Coordinator investigations all matters of discrimination complaints from clients in addition to the following activity:

  • Civil Rights Audits
  • Language Accessibility Services
  • Americans with Disability Act (ADA) Compliance
  • Investigation of Client Complaints

If a client feels they have been subject to discrimination, click here for more information.

Helpful Links:
DSAA Civil Rights Bureau

Civil Rights Resource Guide (civilrightsrg.pdf)


The Family and Medical Leave Act (FMLA) entitles eligible employees to take unpaid, job-protected leave for specified family and medical reasons. Under the Family Medical Leave Act of 19FMLA/CFRA authorizes an eligible employee to take up to a total of twelve (12) work weeks of paid or unpaid job-protected leave with employer-paid health, dental, and vision benefits during a "rolling" twelve (12)-month period for one or more of the following reasons:

Qualifying Reasons for Leave:

  1. The birth of a child or adoption or foster care placement of a child
  2. To care for an immediate family member (spouse, child or parent) with a serious health condition.
  3. When the employee is unable to work because of a serious health condition.

Employee Eligibility:

Only eligible employees are entitled to take FMLA leave. An eligible employee is one who has met the following criteria:

  • Employee has worked for Alameda County for at least 12 months
  • Employee has at least 1,250 hours of service for the employer during the 12 month period immediately preceding the leave.

Leave Entitlement:

Eligible employees may take up to 12 work weeks of leave in a 12-month period for one or more of the following reasons:

  1. The birth of a child or legal adoption of a child;
  2. To care for a spouse, legal child or parent who has a serious health condition;
  3. Due to a serious health condition that makes the employee unable to perform the essential functions of his or her job; or
  4. Any qualifying exigency arising out of the fact that a spouse, son, daughter, or parent is a military member on covered active duty or call to covered active duty status.

Attach the link to the FMLA procedures for employees and administration.

All matters of disability related are handled by the Alameda County Disability Unit, which handles the following requests for SSA employees:

  • Disability claims
  • Reasonable Accommodation (RA)
  • Employee Leaves Requests (FMLA)
  • Workers Compensation Claims
  • Modified / Temporary Duty Requests

  • The Disability Unit can be reached at (510) 208-9904


SSA Human Resources is committed to the training and professional growth of its employees. The Training and Consulting Team (TACT) was established to provide ongoing training to all SSA employees. TACT offers both mandated and non-mandated training classes as well as tailors trainings to various units within the department.

Click here for training request forms:

SSA Payroll ensures that all SSA employees are paid according to the Alameda County payroll calendar. Payroll handles all issues related to pay and wage issues and collaborates with the County Auditor’s Office to enforce the rules and regulations. Below is a list of the SSA Payroll Staff:

Click Here for the List of SSA Payroll Assignments:

SSA Human Resources ensures that all standardized compensation policies are consistently adhered to including the salary ordinance, establishment and revision of job specifications and merit principals.

All County benefits programs are administered by the Employee Benefits Center at (510) 891-8991.

The Employee Health & Safety Program was established to serve as a departmental resources and vehicle that ensures SSA employees can work in a safe and healthy environment. SSA also recognizes that when employees are healthy and safe, they can perform a higher capacity. SSA’s Health and Safety Program includes the following activities:

  • Ergonomic Assessments
  • Risk Management and Risk Prevention
  • Building Safety
  • CalOSHA Standards
  • Disaster Preparedness

  • Michael Nance, Safety Coordinator can be reached at (510) 891-2542 and the accordingly will be effective in the safety coordination of the County. This will take effect on

DISASTER PREPARDENESS & RESPONSE (move from Community Section)
According to Section 3100 of the California Government Code, all employees are official disaster service workers (DSW). All employees of the Alameda County Social Services Agency carry identification cards which mandate them to be ready and available to be assigned a disaster response role in the event of a disaster.

Disaster Service Workers (DSW) are employee volunteers who provide disaster relief service during a declared disaster. Disaster service is designed to aid in the response and recovery phases in a disaster or emergency. It does not include the day-to-day emergency response activities typically associated with, for example, law enforcement, fire services or emergency medical services.

The DSW volunteers must be registered with the local Emergency Operations Center (EOC). The Alameda County Emergency Operations Center can be reached at (925) 803-7800. Injuries sustained by DSWs are covered through the State of California Disaster Service Worker Volunteer Program.

( It provides workers’ compensation benefits to registered Disaster Service Worker (DSW) volunteers who are injured while participating in authorized disaster-related activities, including pre-approved training. The Program also provides the local EOC with limited immunity from liability.

The Disaster Preparedness Coordinator for the Social Services Agency is Michael Nance, Administrative Specialist II, Safety Coordinator. Michael Osborn, Disaster Preparedness Coordinator


Retirement questions can be directed to the Alameda County Employees’ Retirement Association (ACERA). ACERA is the retirement pension plan for public employees in Alameda County, California who work for some of the county’s public employers. ACERA was established in 1948 by the Alameda County Board of Supervisors to provide retirement, disability, and death benefits to Alameda County and member district employees.

Contact Information:

Main Line: (510) 628-3000
Toll Free: (800) 838-1932
Main Fax: (510) 268-9574

Office Hours:
Monday through Friday, 8:30am – 5:00pm (Closed weekends and holidays)

Mailing Address:
Alameda County Employees’ Retirement Association
475 14th Street, Suite 1000
Oakland, California 94612-1900, QIC Code: 22901

Transportation and Directions to ACERA:

ACERA is located in Downtown Oakland adjacent to the Oakland City Center and Oakland City Hall/Frank Ogawa Plaza. The office building is easily accessible by public transportation by using BART (exit 12th Street/Oakland City Center Station) or AC Transit (take bus line to 14th and Broadway).

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