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COVID-19 Information and Resources

 

The Alameda County Social Services Agency (ACSSA) continues to deliver services and keep customers connected with their benefits. The Agency continues to provide essential services - CalFresh, CalWORKs, General Assistance, Refugee Cash Assistance, Cash Assistance Program for Immigrants (CAPI) and Medi-Cal. The use of telephone, mail, and online services is encouraged for customers and those needing to apply for benefits and services.

Limited In-Person Services to Help Prevent the Spread of COVID-19. The below Alameda County Social Services Agency office lobbies have been offering limited in-person services. Clients who are receiving or wish to apply for Medi-Cal, CalFresh, CalWORKs, Refugee Cash Assistance, and General Assistance may use available telephone, fax, mail, and online services. Applications, renewals, documents, and reports can be submitted for most programs online at www.MyBenefitsCalWIN.org. You may also submit information by fax at 510-670-5095 or by mail at P.O. Box 12941, Oakland, CA 94604.

During this time, some limited services will be available at our offices. For additional information, Click Here: English, Spanish, Chinese, Farsi/Dari, Vietnamese, Tagalog, Khmer.

 

Lobbies are Temporarily Closed to Help Prevent the Spread of COVID-19
Office Name Address
North Oakland Self-Sufficiency Center 2000 San Pablo Ave Oakland, CA 94612
Eastmont Self-Sufficiency Center 6955 Foothill Blvd Suite 100 Oakland, CA 94605
Enterprise Self-Sufficiency Center 8477 Enterprise Way Oakland, CA 94621
Eden Area Multi-Service Center 24100 Amador St Hayward, CA 94544
Fremont Office 39155 Liberty St. Suite C330 Fremont, CA 94536
Livermore Office 2481 Constitution Dr. Suite B Livermore, CA 94551

Limited in-person access is available for the following:

  • Emergency Electronic Benefit Transfer (EBT) Card/ Benefits Identification Card (BIC) or check pick-up
  • Homeless mail pick-up
  • Application packets for all programs are available for pick-up
  • Application and document drop-off
  • Application interviews or mental health assessments for clients who do not have access to a telephone will be scheduled for in-person meetings

Applications continue to be available at offices in designated areas for all benefit programs, and community members may complete, sign and return documents for processing using a secure drop box during regular business hours, 8:30 a.m. to 5:00 p.m.

To find a list of applications by program, click here: Application Forms With Links

COVID-19 Program Updates

CalWORKs/Refugee Cash Assistance (RCA), General Assistance (GA), CalFresh, or CAPI:

For benefit recipients,

  • Individuals should resume submitting SAR 7s and recertifications/renewals beginning June 2020.
  • Sem-Annual Reports (SAR 7s) have been waived for the months of March, April and May 2020.
    • You do not need to submit a SAR 7 due in these months.
  • Annual recertifications/renewals will be due six (6) months from the original due date.
    • If your annual recertification/renewal was due in:
      • March 2020: Now due in September 2020
      • April 2020: Now due in October 2020
      • May 2020: Now due in November 2020
    • CalFresh only: You will receive a notification letter informing you when your next recertification is due.
  • You do not need to call our office as your benefits will continue without interruption.
  • You must report if your gross monthly income goes over your household's Income Reporting Threshold (IRT).
  • GA recipients need to report any changes in income within 10 days of the change.
  • If your income goes down at any time, your benefit amount may go up. You may report changes via mail to P.O. Box 12941, Oakland, CA 94604; Fax to 510-670-5095; online through the Customer Automated Response System (CARS), LaterDocs, or at 1-888-999-4772 or 510-263-2420, Monday through Friday, from 7:30 AM to 5:00 PM.
  • CalWORKs Welfare-to-Work, Refugee Cash Assistance, and CalFresh Employment and Training program participation requirements have been waived until further notice. Employment Services staff are continuing to provide case management services over the phone, including connecting clients to online employment and training resources and supportive services.

For benefit applicants,

  • Applications can be submitted for all programs via fax, mail, or drop-off. CalWORKs/RCA and CalFresh applications can be submitted online at www.mybenefitscalwin.org and CalFresh applications at www.GetCalFresh.org or via telephone at 1-888-999-4772 or 510-263-2420, Monday through Friday, from 7:30 a.m. to 5:00 p.m.
  • To find a list of applications by program, click here: Application Forms With Links
  • CalFresh intake interviews have been waived when the applicant submits all mandatory verifications.
  • CalWORKs, GA, Refugee Cash Assistance, and the Cash Assistance Program for Immigrants (CAPI) application interviews are now being offered over the phone and the face-to-face requirement has been waived.
  • GA mental health assessments and Social Worker meetings are now being conducted over the phone.
  • All GA applicants and recipients that claim to have a temporary or permanent/persistent condition that prevents them from working will be given an extension of 90 days from March 16, 2020 to be able to provide the required documentation.

Medi-Cal:

For Medi-Cal recipients,

  • Benefits will continue for March, April, and May 2020.
  • You will still need to comply with the renewal reporting requirements for Medi-Cal or your benefits may terminate in June. If you have received a renewal packet, you can submit the renewal packet via mail, fax, or online at www.mybenefitscalwin.org.

CalFresh:

CalFresh Emergency Supplement Allotment

For CalFresh recipients,

  • California has been approved to provide emergency allotments to eligible households for four months, March, April, May, June, July, August, and September 2020. Emergency allotments will raise each household's regular monthly CalFresh allotment to the maximum allowable allotment based on household size. Households already receiving the maximum allotment for their household size will not receive any additional supplement.
  • Please refer to the chart below for the issuance dates for the March, April, May, June, July, August, and September 2020 emergency allotments.
CalFresh Emergency Allotment Month Issuance Date
March 2020 April 12, 2020
April 2020 May 10, 2020
May 2020 June 14, 2020
June 2020 July 12, 2020
August 2020 September 13, 2020
September 2020 October 18, 2020

ABAWD Work Requirement

For CalFresh Recipients:

  • Effective April 1, 2020, the Families First Coronavirus Response Act suspended the work requirement for all Able-Bodied Adults Without Dependents (ABAWDs).
  • CalFresh ABAWD recipients may continue to receive CalFresh benefits without having to meet the work requirement so long as they comply with CalFresh reporting requirements.

CalWORKs:

CalWORKs Homeless Assistance

  • Clients may apply for CalWORKs Homeless Assistance over the phone.
  • CalWORKs Homeless Assistance payments will be issued via Electronic Benefits Transfer (EBT).

CalWORKs Welfare-to-Work Requirements

In response to COVID-19 (Coronavirus), there have been new modifications put in place for Welfare-to-Work (WTW) participation requirements impacted by the COVID-19 emergency.

  • In Office Services - Due to lobby closures, in-person WTW services have been suspended or offered remotely.
  • Supportive Services - Supportive Services are still offered and available as needed.
  • WTW Participation Hours- If you are unable to meet your participation hours due to the COVID-19 emergency, please contact your designated Employment Counselor to discuss further and prevent any negative actions placed on your case.
  • Participation Verification Submission - Participation/attendance verification documents can be submitted to your designated Employment Counselor via US mail, email, or fax.

Refugee Cash Assistance (RCA) Program

Flexibility related to eligibility requirements, interviews, and any alternative accommodations implemented in the CalWORKs program is also applied to the RCA and Refugee Support Services (RSS) programs.

Child Care Resources

If you are an essential worker according to the state order and are looking for child care, visit Child Care for Essential Workers.

Additional Child Care Resources:

Domestic Violence Resources
Domestic Violence Resource Guide

Emergency Food

Visit this website http://foodnow.net/food-today/ to find free food pantry locations in Alameda County, and call 1-800-870-FOOD to get updated information on the status and open hours of all locations.

Emergency Housing

If you are in need of immediate emergency shelter and housing assistance, please call 211 or the Bay Area Helpline at 1-800-273-6222, or text your zip code to 898211.

COVID-19 Economic Impact Payments

The IRS began issuing one-time COVID-19 Economic Impact Payments to all taxpayers, in the amount of $1,200 per person, and an additional $500 per child, starting on April 17, 2020.

If you did NOT file your federal taxes in 2018 or 2019 because you were not required to file taxes (including individuals with gross annual income of $12,200 or less and married couples with gross annual income of $24,400 or less), then you must submit an online application in order to receive your payment.

If you receive Social Security retirement, disability (SSDI), or survivor benefits or Railroad Retirement and Survivor Benefits,
OR
If you filed federal taxes in 2018 or 2019,
then you will automatically receive your payment.
Submit your application HERE Starting April 17, you may check the status of your payment and confirm your payment type at this
website, HERE




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